Responsible Gambling Policy
At Silkbet we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. That means clear information, simple account controls and easy access to support if gambling stops being fun or starts to cause harm.
Our player protection principles
We aim to protect players through prevention, transparency and practical tools. We promote informed choices, verify age and identity where necessary, monitor account activity for signs of risk and provide straightforward options to limit play. Privacy and confidentiality are respected when you use any safer gambling features.
Activity-control tools
You can manage how you play using the tools below. Most controls are available in your account settings and our support team can help if you prefer.
Deposit limits
Set daily, weekly or monthly deposit limits to keep spending within your budget. Limits can usually be lowered instantly from your account. If you request an increase we may apply a short cooling-off period before the new limit takes effect.
Loss limits
Loss limits restrict how much you can lose over a chosen period. These are useful if you want a tighter cap than deposit limits alone. You can enable or adjust loss limits in your account or by contacting support.
Time limits and session controls
Use session time reminders and automatic logout to avoid long playing sessions. We also offer short account breaks if you need an immediate pause from gambling, for example for 24 hours up to several weeks.
Self-exclusion
If you need a longer break you can self-exclude from your account. Options typically include medium-term exclusions and permanent exclusion. To start self-exclusion visit your account settings or contact our support team and we will guide you through the process.
Recognising problem behaviour
- Spending more than you can afford or chasing losses
- Neglecting work, family or social commitments
- Borrowing money or selling possessions to gamble
- Feeling anxious, upset or unable to stop gambling
- Hiding activity or lying about time and money spent
Practical tips for staying in control
- Set sensible deposit and loss limits before you play
- Use session reminders and take regular breaks
- Decide a fixed entertainment budget and stick to it
- Never gamble when under the influence of alcohol or drugs
- Avoid gambling to cope with stress or to make money
- Talk to someone you trust if you notice changes in behaviour
Professional help and support organisations
If you or someone you know needs help, contact organisations that specialise in gambling support in the UK, such as GamCare, BeGambleAware and Gamblers Anonymous. You can also register with GAMSTOP to self-exclude across participating sites. If you want to speak to us directly for account support, contact [email protected] and a member of our team will assist you confidentially.