User Terms and Conditions

This page sets out the terms and conditions that govern use of Silkbet's online casino and sportsbook services. It explains the relationship between us and our customers, the rules that apply when you register and play, and the standards we expect on the platform. By creating an account and using our services you agree to these terms, any specific promotion terms, and any applicable site rules published from time to time.

Account responsibilities

Account holders must provide accurate, complete and up-to-date information during registration and at any time when requested for verification. You are responsible for keeping your login details secure and must not share your password or allow others to use your account. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, chargeback abuse, multiple accounts, or other breaches are suspected.

Eligibility requirements

To use our services you must be at least 18 years old and not be located in a jurisdiction where online gambling is prohibited. Only one account is permitted per person, household or device unless explicitly authorised. We will carry out identity and age verification checks and may refuse service or restrict access where verification cannot be completed to our satisfaction.

Acceptable platform use

Users must not use the platform for unlawful activity, money laundering, collusion, systematic advantage play, automated betting or any activity that interferes with other users or our systems. Attempting to manipulate games or exploiting software errors will result in account suspension, forfeiture of winnings and possible legal action. Normal patterns of play should not be altered solely to gain promotional advantage.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which are provided with each offer. Bonus funds, free spins and similar incentives may carry wagering requirements, game contribution rules, max bet limits while wagering and expiry periods. Eligibility for promotions may be restricted to specific markets or payment methods. We reserve the right to withdraw or amend promotions and to withhold or void bonuses where abuse or clear attempts to circumvent the rules are detected.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts, processing times and any fees are described on our payments page and may vary by market. Withdrawals will be subject to identity checks and may be paused pending verification. We may require you to withdraw funds using the same method used to deposit, where feasible. Payment providers may apply charges that are outside our control. Large or unusual withdrawals may be paid in instalments following risk checks.

Dispute resolution

If you have a complaint please contact our support team at [email protected] with full details. We will acknowledge and investigate complaints and aim to resolve them promptly. If an issue cannot be resolved through customer support you may escalate it for internal review. Where applicable, independent dispute resolution options may be available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Any changes will be posted on this page and, where appropriate, notified to account holders. Continued use of the services after changes are published constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.