Player Privacy Policy
This Privacy Policy explains how Silkbet collects, uses and protects personal information when you use our online casino services in the United Kingdom. We take privacy seriously and aim to be clear about what we collect, how we use it and the choices available to you. If you have any questions or want to exercise your rights, please contact [email protected].
Types of data we collect
We collect a range of information to run accounts, process payments and keep the site secure. This includes data you provide directly and information gathered automatically when you use our services.
Personal data
Personal data includes your name, date of birth, contact details (email, phone and address), identity documents used for verification, and any information you provide when contacting customer support. We use this data to create and manage your account and to meet legal verification requirements.
Technical data
Technical data covers device details, IP address, browser type, operating system, device identifiers, and log information about your use of the site. We use technical data to maintain and improve our service, prevent fraud and ensure the site works on your device.
Transactional data
Transactional data covers deposits, withdrawals, payment method details, bet and play history, bonus activity where applicable, and communication records regarding transactions. This data is necessary to process payments and to handle disputes or account queries.
How we use your information
We use personal and technical data to operate your account, verify identity, process payments, provide customer support and detect or prevent fraud. Transactional data is used to manage payments, handle withdrawals and maintain accurate records. We may also use aggregated or anonymised data for analytics and reporting to improve our service.
Data protection practices
We protect data using industry-standard security measures such as encrypted connections, secure servers and access controls. Access to personal information is restricted to staff and service providers who need it to perform their duties. We review our security practices regularly and take steps to respond to any identified risks.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, to remember preferences, to measure performance and to provide personalised content. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser and by using the cookie controls on our site.
Information sharing and third parties
We may share data with service providers such as payment processors, identity-verification firms, analytics providers and customer-support platforms. We also disclose information if required by law or to protect our rights. Third parties are only given the data they need and are contractually required to protect it.
User rights
You have rights to access the personal data we hold about you, request correction, request deletion where applicable, object to or restrict processing and request data portability. Requests should be made to [email protected]. We will respond to valid requests in line with applicable law and may ask for identity verification before processing certain requests.
Access, correction and deletion
To view, correct or delete your information, sign in to your account or contact [email protected]. Where we cannot comply with a deletion request for legal or operational reasons we will explain why and limit further processing where possible.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified directly. Please check this page regularly for the latest version.