Contact Our Team
Need a hand? The Silkbet support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach out for help with verification, deposits, withdrawals, payment queries or site performance and we’ll respond quickly. Use live chat for immediate assistance, phone for urgent account matters, or email for detailed enquiries and documents. Our agents deal with verification and technical fixes and aim to resolve your request promptly and courteously.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, fast response times) |
| General enquiries | [email protected] (email enquiries, reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, reply within 48 hours) |
| Phone | +44 20 7946 4820 (Mon-Sun 08:00-22:00 for urgent account matters) |
| Working hours | Mon-Sun, 08:00-22:00 (local UK time) |
Email Assistance
For detailed requests, account issues or enquiries that need supporting documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account username or ID where applicable. Providing these helps us process requests faster and avoid unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions are often answered via live chat within minutes, while email tickets typically receive a reply within 24 hours. Complex cases - such as KYC verifications or payment disputes - may take longer depending on the nature of the issue and necessary checks, and we will keep you informed throughout.
Feedback
We’d love to hear from you, send feedback, suggestions or ideas to help improve Silkbet’s site and services. Every message is read by our team and used to refine features, fix issues and improve the user experience. Share what works, what doesn't or any ideas you have; we review submissions carefully and act on them where possible.